You can calculate your shipping on the first checkout page.

Orders are typically processed and shipped within two business days when received  Monday - Thursday by 12 p.m. MT. Processing may take up to 3 days longer if orders are received outside those hours or during Canadian holidays. 

Due to the high volume of sales on Cyber Monday, it may take up to 10 days to process and ship your order. 

Standard Ground shipping - available only for shipments within Canada and the Continental US, excluding Alaska, Hawaii, Puerto Rico and US Territories.

Expedited Shipping  - available to all regions; delivery time is typically 2-3 business days within Canada and the US. International shipping may take up to 7 business days. Shipments to select rural or remote destinations may also result in extended shipping times.

Overnight Shipping - available only within the Canada and the Continental US. Orders received after 12:00 p.m. MT will not be processed until the following business day. Delivery is estimated to be 1 business day after the order is picked up the the carrier. On rare occasions, an overnight shipment could be delayed if it's held for inspection by US Customs or the FDA. 

Shipping time estimates are provided by our carriers and they are estimates only. Delays may occur in transit due to, for example, weather or mechanical issues. Shipments outside of Canada may be also delayed due to holds by local customs or health departments.

If the shipping address on your order confirmation needs to be changed, contact our Customer Care team at at 1-403-441-7888  or via email at solutions@faceatelier.com. If your request is not submitted before your order is shipped, you will be subject to a $10.00 address change fee.

You will receive a shipping confirmation email with a tracking number once your order is picked up by the carrier. Please check your junk mail before contacting our Customer Care Team.

You will receive tracking information once your order is picked up by the carrier. 

We are unable to ship to PO boxes outside of Canada.

If your shipping address is an apartment or condo, please include the apartment number and buzzer information when entering your shipping information.

The rates of duties, taxes and fees vary from country to country and FACE atelier is not responsible for their payment. We suggest you investigate what fees, taxes and duties may be levied upon cosmetics prior to ordering.

Click here to see if your country has a FreeTrade Agreement with Canada.

If FedEx is your carrier, they will make 3 attempts to deliver your package. If these attempts are missed, please contact FedEx directly to arrange delivery or to find out where to pickup your package.

If the package is returned to FACE atelier, we are not responsible for the cost of re-shipping the package or reimbursing the initial cost of shipping.

When your order arrives, please inspect the package for any damage that may have occurred in transit. It is normal for the shipping carton to show some wear, but if items are damaged please do the following: 

1. Take pictures of the outer packaging and the damages item(s). Claims can't be filed with a carrier without photographic evidence. Please save all packing and the damaged items until the claim is resolved. 

2. Email our Customer Care team at solutions@faceatelier.com with the order #, date of delivery and images of the damage. 

3. We will immediately submit a claim with the carrier and keep you updated as to the status of the claim. We appreciate your patience and will do our best efforts to resolve it as quickly as possible.