Orders are typically processed and shipped within two business days when received  Monday - Thursday by 12 p.m. MT. Processing may take up to 3 more days if orders are received outside those hours or during Canadian holidays. 

Due to the high volume of sales on Cyber Monday, it make take up to 10 days to process and ship your order. 

You will receive an Order Confirmation shortly after your order has been placed. You will receive a Shipping Confirmation with a tracking number once your order has been picked up by the carrier. If you don't receive your Order and/or Shipping Confirmations, please check your junk mail before contacting our Customer Care team.

You may be able to make changes to your order within 24 hours by contacting our Customer Care team at 1-403-441-7888  or via email at solutions@faceatelier.com. Due to time zone differences between Canada and other countries, we cannot guarantee our team will receive your request before the order ships.

You may be able to cancel an order before it ships by contacting our Customer Care team at 1-403-441-7888 or via email at solutions@faceatelier.com. Due to time zone differences, we cannot guarantee our team will receive your request before the order ships.

If the shipping address on your order confirmation needs to be changed, contact our Customer Care team at 1-403-441-7888 or via email at solutions@faceatelier.com. If your request isn't received submitted before your order is shipped, you will be subject to a $10.00 address change fee.

Occasionally an item may be marked as out-of-stock.  We recommend you check back frequently as our products are rarely out of stock for long periods of time.